Q: The camera does not work.
A: Make sure that the app has permission to access your camera. Go to the Settings app, select Neuralstack Flex
and turn on the camera.
A: Confirm that the camera works in the official camera app.
A: Confirm that the app is up to date.
A: If the soloutions above do not work, please contact us. We are happy to help.
Q: Pallet scans are failing to upload.
A: Confirm that your internet connection is working and stable.
A: Make sure that the app has permission to access Cellular Data. Go to the Settings app, select Neuralstack Flex
and Cellular Data.
A: Confirm that the app is up to date.
A: If the soloutions above do not work, please contact us. We are happy to help.
Q: Authentication is failing.
A: If you have already used the authentication QR code on another device, please create a new one in the Neuralstack Portal. Each authentication QR code can only be used on one device.
A: Make sure that the app has permission to access Data. Go to the Settings app, select Neuralstack Flex
and Cellular Data.
A: Confirm that your internet connectiuon is working.
A: Confirm that the app is up to date.
A: If the soloutions above do not work, please contact us. We are happy to help.
Q: The data is not being populated as expected.
A: Confirm that the app is up to date.
A: Confirm that your internet connection is working and stable
A: Confirm that the correct configuration is selected
A: If the soloutions above do not work, please contact us. We are happy to help.
Q: Can I share feature ideas for the app?
A: We want to hear your ideas for improving the app! Please share them by sending us an email.
